How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Byron Your Own Question
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 3499
Experience:  A+ MCSE 11 years at a large law firm.
Type Your Laptop Question Here...
Byron is online now

Windows 7 works perfectly on this acer aspire on a separate

This answer was rated:

windows 7 works perfectly on this acer aspire on a separate monitor, but i cannot get the laptop screen to work at all except in safe mode. The drivers all seem up to date so i am rather lost (control+F5 does not rotate through display options as it should either)
Hi. My name is***** you for your question and the opportunity to assist. Is this a problem that just started or has the laptop been doing this for a long time?
Customer: replied 3 years ago.

seems to have just started Byron;it's an old latop that i am trying to bring back into use for a youth club so not been used for some time but i don't remember the problem before, although it was usually connected to an external monitor

Thank you. If this just started you can use System Restore to put Windows system files back to the way they were when the monitor was working properly. To start System Restore, hold down the Windows logo key (just to the left of the Alt key) and press R. When the Run box opens, in the text area type: rstrui.exe and click OK. This will launch System Restore. Click Next and put a checkmark in the box labeled Show more Restore Points. Choose a restore date when the laptop screen was working properly. Click Next then Finish.After the restore has completed and the laptop restarted log in as normal and check the screen.On another note. When toggling video it is the Fn key that is held down and the appropriate F-key at the top of the keyboardthat is used to switch video from the laptop display to and external monitor. Which F key is used depends on the model of the laptop.
On Acer models the keys most commonly used are Fn + F5 and F3Look at the F keys on your keyboard for one that has a monitor icon on it.
If the problem has not been corrected could you tell me the model number of the laptop or the SNID number?You should find those on a printed label on the bottom of the laptop.
Byron and 4 other Laptop Specialists are ready to help you