How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 43333
Experience:  Over 15 years of consulting to the IT industry
Type Your Laptop Question Here...
Richard is online now

Laptop running Win 8.1. Now getting BSOD regularly with error

Customer Question

Laptop running Win 8.1. Now getting BSOD regularly with error message - 'Critical Structure Corruption'. Machine reboots but because it seeks to synchronise all the files shared with the server, this process can take hours!
Submitted: 2 years ago.
Category: Laptop
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
There can be a few causes for this so we need to go through and eliminate them.
First, can you get into windows at all now?
Customer: replied 2 years ago.
Expert:  Richard replied 2 years ago.
ok, in windows press the windows key + X and click on Control Panel.
Then click on uninstall a program.
Look in the list and tell me if you see the program MacDrive installed please.
Customer: replied 2 years ago.
not shown on the PC
Expert:  Richard replied 2 years ago.
Can you click on my link below and download and install the hotfix
Make sure you extract the installation file then run it and complete the process.
Once done, restart the computer and tell me if you still get the BSOD please.
Customer: replied 2 years ago.
See the attached screen print
Expert:  Richard replied 2 years ago.
Reboot the computer and open the system's BIOS menu. This can usually be done by pressing the delete key, the F1 key or Alt and F4 keys depending on the system.
Open the Processor submenu The processor settings menu may be hidden in the Chipset, Advanced CPU Configuration or Northbridge.
Enable Intel Virtualization Technology (also known as Intel VT) or AMD-V depending on the brand of the processor. The virtualization extensions may be labeled Virtualization Extensions, Vanderpool or various other names depending on the OEM and system BIOS.
Enable Intel VTd or AMD IOMMU, if the options are available. Intel VTd and AMD IOMMU are used for PCI passthrough.
Select Save & Exit.
Then try to run the file again
Let me know the results please
Customer: replied 2 years ago.
Good morning Richard and thanks for following up. I wasn't able to progress the recommended solution and haven't been able to revisit the problem since. I will do so later today or tomorrow and revert with my findings/experiences.
Expert:  Richard replied 2 years ago.
ok Tony