How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 44615
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Laptop Question Here...
Richard is online now

I am having the below error message whenever I boot my

This answer was rated:
★ ★ ★ ★ ★

Hi
I am having the below error message whenever I boot my Aspire E15 E5-551-83y5
when I do not use the power adapter:
YOUR PC RAN INTO A PROBLEM AND NEEDS TO RESTART. WE'RE JUST COLLECTING SOME ERROR INFO, AND THEN WE'LL RESTART FOR YOU (THREAD_ STUCK_ IN_ DEVICE_ DRIVER)
Richard
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you remove the power cable, then hold the power button in for 60 seconds then release.
Then turn it off without the power cable and tell me if it then starts please.
Ask Your Own Laptop Question
Customer: replied 2 years ago.
It came back with the error message
Thanks
It is either the voltage regulator or battery that has faulted.
I am really sorry about this and you are going to have to take in the notebook to have a diagnostics run on the mainboard so that this can be tested. If this is at fault, the motherboard will need replacement else the battery would need to be replaced. The battery replacement has minimal costs and is a quick job to replace. If following the diagnostics the motherboard is at fault, get a cost for the total replacement (including labor) as this can exceed the cost of a replacement notebook.
But it is one of these two that has faulted
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Ask Your Own Laptop Question
Customer: replied 2 years ago.
Ok thanks. I am going to take it in for the diagnosis and take it from there.
your welcome.
If you need anything else please let me know and please remember the service rating via one of the smiley faces on this answer then submit.
Thank you
Richard
Richard and 2 other Laptop Specialists are ready to help you
Ask your own question now