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Hans Uebelhoer
Hans Uebelhoer, Computer Support Specialist
Category: Laptop
Satisfied Customers: 123
Experience:  I can repair laptop hardware as well as softwware.
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I have an acer aspire E15 laptop, when i switch it on

Customer Question

Hi, i have an acer aspire E15 laptop, when i switch it on the acer logo appears, but within 3 or 4 seconds it goes straight to the shutting down screen with blue backround and loading circle, but it never actually shuts down, just stays on that screen with the loading circle moving until i press power button to turn it power off, this happens everytime, can u help please?
Submitted: 1 year ago.
Category: Laptop
Expert:  Dan replied 1 year ago.
Hello and thank you for your question. I look forward to assisting you today. Can you tell me what version of Windows you are using and if you have installed or updated any software recently?