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Jess M.
Jess M., Computer Support Specialist
Category: Laptop
Satisfied Customers: 7634
Experience:  Computer Hardware Support Specialist for more than 10 years
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I have just bought a Mac Book Pro. I have Photoshop CS6 on

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I have just bought a Mac Book Pro.
I have Photoshop CS6 on my desktop which has been transferred over to the laptop
However my Raw photos taken on a Lumix GX6 do not show up as pictures in Bridge.
Can anything be done about this.
I have also discovered that even if I purchase CC my camera is not supported.
Very annoying as I bought the lap to download my SD cards in New Zealand
Can anyone help
J. Esse

Hi Jennifer, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows 8 or 10?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 1 year ago.
Not windows - so must be ten if that is apple

If you are not using Windows, you could be using Mac.

What is the exact model of your camera?

Jess M. and other Laptop Specialists are ready to help you
Customer: replied 1 year ago.
Panasonic Lumix GX7
Customer: replied 1 year ago.
I am working on another computer at the moment not the laptop
Same e-mail etc

Can I remotely access your laptop so that I can directly check the problem? Is it near you now?

Customer: replied 1 year ago.
in front of me and open in Bridge

Please follow the steps below to start a remote session on the laptop (MacBook Pro).
1. Please visit this link using your browser (Safari):
2. In that page, please click on the orange "Start meeting" button
3. Then download the remote tool when prompted.
4. After downloading, double click on the downloaded file to run the remote access tool to join me in the remote session.
5. Then share your screen and then give me the 9-digit code that you will see in the small JoinMe window. I will be waiting for the 9-digit code.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.
Best regards,

Customer: replied 1 year ago.
My system is not allowing me to join - can you give me the lionk to start again on my laptop.
I am getting in a muddle !!

Please do not join. Just run the program and then give me the 9 digit code that you see on the small joinme window

Customer: replied 1 year ago.

Thank you. Please give me a moment to connect

Customer: replied 1 year ago.
How do I show you my adobe softwear

Please let us do the chatting on your MacBook

Customer: replied 1 year ago.
which is the enter key on my lap top

Please read our chat and let us continue the chat on your device

Customer: replied 1 year ago.
we have been talking in my iMac - i am now on my laptop. I think I am paying twice?
Customer: replied 1 year ago.
It was about the problem of Photoshop CS6. and the photos not opening in the raw format in Bridge

No, you will not pay twice. Just run the JoinMe tool on the problem laptop, then give me the 9digit code so that I can remote in.

Customer: replied 1 year ago.
was the last code

Ok. Please give me a moment to connect

I got an error. The 9digit code could be wrong, please give me the correct code as you can see on the joinme window. Or the joinme tool could have been closed. Please open or run it again then give me the new code

Customer: replied 1 year ago.

No such meeting says the error. Please look at the small JoinMe window on the laptop, and then tell me the 9digit code there. Do not close JoinMe

Customer: replied 1 year ago.

Connected now.

Customer: replied 1 year ago.
i am trying to get you back
i closed down and re started but still not working

Connecting now

Hi Jennifer,

Thank you for your patience. All issues were resolved through Secure Remote Assistance. Your Bridge is now able to read raw camera files.

Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.

Best regards,