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Hans Uebelhoer
Hans Uebelhoer, Computer Support Specialist
Category: Laptop
Satisfied Customers: 123
Experience:  I can repair laptop hardware as well as softwware.
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I have an Asus dog laptop and just purchased an Acer

Customer Question

I have an Asus dog laptop and just purchased an Acer Predator x34 display. I have tried both dp and hdmi connection to the monitor but it keeps displaying 'no signal'. Can you please help?
Regards
Andy
Submitted: 4 months ago.
Category: Laptop
Expert:  Steve M replied 4 months ago.

Hi,

Does it work if you plug something else into it?

Customer: replied 4 months ago.
No it doesn't tried my work laptop and same problem
Expert:  Steve M replied 4 months ago.

mmpphh

Maybe take it back / ring the shop for advice / new one, or if bought online, probably ring them for advice.

Expert:  Steve M replied 4 months ago.

Just found this, hope it's helpful...

https://community.acer.com/en/discussion/495297/display-port-issues-with-the-predator-x34 - Video card conflicts

But, more importantly, the last entry discusses a VESA certified DP 1.2 cable (NO PIN 20) fixing the problem

Good luck :-))

Customer: replied 4 months ago.
Already ordered a new cable and tried it. Some help if the outcome is take it back to the shop is the advice