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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 58237
Experience:  Over 15 years of consulting to the IT industry
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I have a problem starting it up. The screen has a window

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Hi, I have a problem starting it up. The screen has a window saying
Assistant: What Operating System (OS) are you running on your laptop?
Customer: Diagnosis and repair log
Assistant: Does your laptop make any noise when rebooted? Are any of the LED lights on?
Customer: The noise is just the normal noise. The lights are just the ones on the bottom right. They are tiny lights showing two red and two white.
Assistant: Anything else you want the Computer Expert to know before I connect you?
Customer: Yes, the window said it could not repair the computer automatically

Hi there and welcome

Can you tell me the version of windows you are using?

Please let me know

Customer: replied 12 months ago.
Windows 7

Thanks

When it finishes trying to repair, what is the exact message you get?

Customer: replied 12 months ago.
Can you respond
Customer: replied 12 months ago.
Start up repair diagnosis and repair log. Last successful boot time 11/19/2018 etc. Number of repair attempts 1. Session details Systems disk = Device Hard disk 0. Windows directory = Cwindows. AutoChkRun =0. Number of root causes 1. View advanced options for systems recovery and support

Thanks

Choose View Advance Options and tell me which options it gives you

Richard and 6 other Laptop Specialists are ready to help you
Customer: replied 12 months ago.
It does not respond

Please give me a phone number to call you on

Customer: replied 12 months ago.
How long will it take

As long as it takes for you to give me the phone number to call you on

Customer: replied 12 months ago.