Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi, my name is Chris.
What kind of disk are you trying to save the documents to?
Okay, that sounds like there may be something wrong with the computer then.
Have you been able to read the storage drives on other computers?
Have you tried plugging these drives into another USB port on this computer?
So you plug the drives in and you get a message? What does the message say?
Hmm. . . Give me just a few minutes to look at something for you. Please stand by.
Have you taken any steps at this point to try to troubleshoot the issue?
Do you mean that you had a mouse plugged into this USB port and it worked, but when you plug the USB drives into that port it's not working?
Does it still work when you plug the mouse in?
Hmm, so just to be clear, you're saying that these ports aren't reading the mouse now either?
Just based on what you're saying, this is sounding to me like it may be a physical problem with the motherboard. When a motherboard is failing on a physical level, then you'll see erratic behavior like it sounds like you're encountering, where ports will stop working or will only work sporadically.
If I understand correctly, this is not actually your computer? It's a loaner from work or something along those lines?
Well not I'm a little confused.
You're saying you can open docs from the external drives? I thought you said that the computer was not detecting the drives at all.
Okay, are you talking to me on that computer right now or are you talking to me on a different device?
When you to go try to save a document to one of your external drives, what happens exactly? Does the drive just not appear as an option to save to? Or does it appear, but then you get an error when you try to save?
Okay, and just to be clear, this computer is not your own computer, is that correct? You just have it temporarily while yours is getting fixed?
Still with me?
All right, give me just a few minutes to look at something on my end.
Stand by for me.
Thanks for your patience.
Without actually being able to connect to the computer it will be difficult to troubleshoot. However, I think we may be able to come up with a workaround that can get you by until you could have someone locally look at the machine locally and determine exactly what the problem is here.
What I would recommend you do is save the documents to your desktop and then copy the saved documents from the desktop to the external drive. So for instance, you would save the doc to your desktop, and then open the external drive, and then copy the document over and it should save appropriately. This should be possible since you say you are able to open documents from the drive.
Does this make sense? If you have any questions on this, just let me know.
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I think the work-around I provided is the best course of action for now. If you save the documents to the desktop, then you should be able to copy the saved files to the external drives. This would be the same as saving it to the external drive directly from inside the program. It just would require a couple of extra steps.
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