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syseng
syseng, Information Systems Manager
Category: Laptop
Satisfied Customers: 10076
Experience:  Microsoft Certified Systems Engineer with over 18 years experience in configuration and troubleshooting
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Screen is frozen can't when trying the keyboard their is a

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Screen is frozen can't when trying the keyboard their is a wee clicking sound nothing happens
Assistant: What's the brand/model and Operating System (OS) of your laptop?
Customer: Yoga510
Assistant: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: Not sure on the bottom right corner of screen it says no WiFi flight can't get into Internet
Assistant: Anything else you want the Computer Expert to know before I connect you?
Customer: Tried TalkTalk as all the lights are not flashing on the router was thinking maybe network is down

Hello,

My name is David.

Memory errors in network devices can cause the issues you describe. So first, to rule out that possibility, power down the router/modem that provides your Internet access and unplug the power cord and remove the battery from the router/modem as well. Wait 3 minutes. Then reinstall the battery if it has one, plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Then do the same with your WiFi router (if you have a separate WiFi router rather than a modem that provides both routing and WiFi). Then reboot your computer after the router/modem has completed start up and test to see if the issue is resolved.

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