Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Welcome to JustAnswer! I’m Shaz, a professional IT expert. I have over 8 years of experience in the industry with a Master’s Degree in Computer Networks and Security. I will be assisting you today.
Apart from the content on the CD are you able to hear other audio on the laptop? For an example if you visit YouTube do you have sound?
Based on your feedback either the machine is muted, drivers are not installed correctly or you have a faulty sound card. As you have requested a remote session i will set this up so i can review everything for you.
Let's begin the remote help session now. Please note, these instructions are done on a computer.
Please click the below link and follow the instructions provided so I can connect:
Then click the I Agree button near the bottom of the web page to download the remote assistance program. Select Run if prompted and if not prompted then double click the Elsinore file in your downloads folder to start the remote assistance session