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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 58215
Experience:  Over 15 years of consulting to the IT industry
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I was spammed last week. Ever since when trying to open my

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I was spammed last week. Ever since when trying to open my laptop, I am asked to enter a password--- never before. I have tried all my combinations but with no luck.
Assistant: What's the brand/model and Operating System (OS) of your laptop?
Customer: Satellite L850-166 intel windows 7
Assistant: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: No
Assistant: Anything else you want the Computer Expert to know before I connect you?
Customer: No thank you

Hi there and welcome

When you fail to sign into your laptop, what is the message it gives you?

Please let me know

Richard and 6 other Laptop Specialists are ready to help you

Please give me a phone number to call you on

Customer: replied 10 months ago.
Asks for password. Entered all my combinations. Each time it say S password *****

Do you have data on the laptop you need to keep?

Customer: replied 10 months ago.
No

Please give me a phone number to call you on

Customer: replied 10 months ago.
01264 771899
Customer: replied 10 months ago.
01264 771899
Customer: replied 10 months ago.
Is anyone going to contact me?
Customer: replied 10 months ago.
I am still waitinghopefully someone will contact me soon

When we left it was resetting and done, whats the issue you now have?

Customer: replied 10 months ago.
I was left with pages of letters which I could not get rid of & then open up my computor. I have done this now with the help of Knowhow. However thanks for your help.