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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 58022
Experience:  Over 15 years of consulting to the IT industry
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I had a message to say I had a problem I phoned the number

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I had a message to say I had a problem I phoned the number 0800(###) ###-####they said they were from windows and then accessed my laptop after a 17 minuets I became suspicious and sped them to exit my laptop.i then switched it off and when I switched it on again I found I cannot reconnect the wi fi.
Assistant: Does your network appear in the Wi-Fi list on your laptop?
Customer: No
Assistant: Which lights are solid and which are blinking on your router?
Customer: I don’t know it’s in the loft.
Assistant: Anything else you want the Computer Expert to know before I connect you?
Customer: Do you think I have been hacked and what problems my i have.

Hi there and welcome

It is a fake message, did you call the phone number?

Customer: replied 9 months ago.
As I said in my message I was on the phone for 17 minuets.

What happens if you now try to connect to wifi?

Customer: replied 9 months ago.
There are no WiFi connection available only a box with a white cross on a red circle.
Customer: replied 9 months ago.
All other WiFi connections I the house are OK.

What is the make and model of the device with the issue?

Customer: replied 9 months ago.
ASUS sonic master

Thanks

Disconnect the power cable, then hold the power button for 60 seconds then release.

Then connect the power, power it on and tell me how it now functions please

Customer: replied 9 months ago.
No change still no connections available.

Whats the make and model of the wifi router?

Richard and 5 other Laptop Specialists are ready to help you
Customer: replied 9 months ago.
Can you please advise when you will be able to assist on line

Whats the make and model of the wifi router?

Customer: replied 9 months ago.
It is a bt hub series 5 on infinity l phones an iPads all ok this problem only started when they entered my laptop and when I phoned them back to ask them to reinstall my connection they said it would cost £300.00 guess what my reply was ?

On the back of the wifi router is a reset button

Push and hold it in for 10 seconds then release

then wait 5 minutes and try to connect

Customer: replied 9 months ago.
As I thought no change.

ok, I want to do a system restore

To do this, close all programs.

Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens

rstrui

Press enter

Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

Customer: replied 9 months ago.
The mashine did restore fully but still no connectivity.the only problem is it would not let me change the date as it was set from the 24th jan.the day after the avent.
Customer: replied 9 months ago.
Do you intend to continue with this problem

If you now select the wifi network and try to connect to it, what exactly happens?

Customer: replied 9 months ago.
There are no networks available to connect to.

Ok, we will need to do a reinstall of windows

Are your files backed up?

Customer: replied 9 months ago.

Ok, programs you will need to install again

To reinstall windows go to start, settings, update and security, Recovery

Click on Get started under Reset My PC

Let it complete and tell me how it functions please

Customer: replied 9 months ago.
The restart has fixed the problem,i do feel this problem could have been resolved a lot sooner.
As there’s no need for secure remote assistance eny more could you Please refund you’re fee which you have taken from my bank.
Many Thanks
Dave H.