Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi there and welcome
It is a fake message, did you call the phone number?
What happens if you now try to connect to wifi?
What is the make and model of the device with the issue?
Disconnect the power cable, then hold the power button for 60 seconds then release.
Then connect the power, power it on and tell me how it now functions please
Whats the make and model of the wifi router?
On the back of the wifi router is a reset button
Push and hold it in for 10 seconds then release
then wait 5 minutes and try to connect
ok, I want to do a system restore
To do this, close all programs.
Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens
Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.
Let it complete and tell me if it now functions correctly please
If you now select the wifi network and try to connect to it, what exactly happens?
Ok, we will need to do a reinstall of windows
Are your files backed up?
Ok, programs you will need to install again
To reinstall windows go to start, settings, update and security, Recovery
Click on Get started under Reset My PC
Let it complete and tell me how it functions please