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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 58130
Experience:  Over 15 years of consulting to the IT industry
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Can't get onto gmail,facebook,etc. Panel says pc is"

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Hi,can't get onto gmail,facebook,etc. Panel says pc is " corrupted". Is this terminal? irretrievable? or is there a solution,please.

Hi there and welcome

is the computer starting at all?

Please let me know

Customer: replied 9 months ago.
it starts ok & I can do things offline like look at photos. For anything else it says"problem loading page" & " corrupted content error"

Which web browser are you using?

Customer: replied 9 months ago.
Firefox &/or chrome

In chrome, click the three dots top right then settings

Then click on Advance, then on reset

Once done, tell me if it works in chrome please

Customer: replied 9 months ago.
I did all those steps,seemed successful,but chrome didn't work - "no internet connection"

Can it open any web pages at all?

Customer: replied 9 months ago.
No!!

Is the computer connecting via wifi or cable to the internet?

Customer: replied 9 months ago.
wi-fi (I think?)

Can you check and confirm please as it is important

Customer: replied 9 months ago.
it's definitely wi-fi

Thanks

Press the windows key and R

Type in

ncpa.cpl

press enter

right click on wireless and select connect and connect to it

then try a web page please

Customer: replied 9 months ago.
Still says "not connected" on network connections page

What exactly happened when you did my instructions? Did it show as connecting

Customer: replied 9 months ago.
On the last page it came up as not connected & the panel at bottom right of my screen says " no connections are available"

did you see your network in the list

Customer: replied 9 months ago.
I cant spend any more time on this right now. do you think it has been corrupted by a virus.
Customer: replied 9 months ago.
I didn't even see the list.
Customer: replied 9 months ago.
Can you work remotely on this without me being involved with the laptop?

No, not a virus, remove the power to your wifi router, wait 1 minute, connect the power and re-do my instructions please

Customer: replied 9 months ago.
Sorry will have to continue this in a few hours. Someone else is using the router right now for work.

ok thanks

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