Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi there and welcome
is the computer starting at all?
Please let me know
Which web browser are you using?
In chrome, click the three dots top right then settings
Then click on Advance, then on reset
Once done, tell me if it works in chrome please
Can it open any web pages at all?
Is the computer connecting via wifi or cable to the internet?
Can you check and confirm please as it is important
Press the windows key and R
right click on wireless and select connect and connect to it
then try a web page please
What exactly happened when you did my instructions? Did it show as connecting
did you see your network in the list
No, not a virus, remove the power to your wifi router, wait 1 minute, connect the power and re-do my instructions please