Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Welcome to JustAnswer! I’m Shaz, a professional IT expert. I have over 8 years of experience in the industry with a Master’s Degree in Computer Networks and Security. I will be assisting you today.
Unfortunately it sounds like the machine has totally frozen up considering it is not responding to Ctrl+Alt+Del.
You will have to hard power of the laptop by keep holding down your computer’s power button (usually about 5-10 seconds), it will eventually turn off. Please allow a minute before turning back on and if you come across a prompt to repair or start windows normally please MAKE sure you choose "Start Windows Normally"
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If you need more assistance, please use the reply box and let me know and ill be happy to help you more but please never rate negatively without giving me a chance to help further.
Your welcome. I am glad i was able to help :-)