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Pete
Pete, Computer Enthusiast
Category: Laptop
Satisfied Customers: 24424
Experience:  Over 20 years of experience in the Electronics and IT industries.
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Is ther a fault that effects the touchpad and the screen?

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hi Is ther a fault that effects the touchpad and the screen?
Assistant: What's the brand/model and Operating System (OS) of your laptop?
Customer: C660 windows 7 external mouse and screen ok
Assistant: What's the brand, model, and Operating System (OS) of your computer?
Customer: Toshiba satelite C660 circa 2011 running win 7 external mouse and screen ok
Assistant: What have you tried so far with your computer?
Customer: removed battery run down bios restarted numerous times ,updated all drivers run virus scan swapped extendedram over
Assistant: Anything else you want the Computer Expert to know before I connect you?
Customer: not that i can think of

Hello,

What difficulty are you experiencing with the touchpad and display screen?

Pete, Computer Enthusiast
Category: Laptop
Satisfied Customers: 24424
Experience: Over 20 years of experience in the Electronics and IT industries.
Pete and 4 other Laptop Specialists are ready to help you
Customer: replied 8 months ago.
what happens if the technician cannot help?

Hi, my names Dan I will try to assist you with your issue.

To unlock the touchpad you will need to press one of the following combinations

Just press simultaneously Fn+F5 or Ctrl+F5 (or Fn + F9 or Ctrl+F9)

Does the screen work when the external monitor is not plugged in?

to fix the screen issue we can first try the following

Try taking out the battery, hold the power button for 60 seconds and then put it back in. Then press shift, F8, and the power button at the same time

Customer: replied 8 months ago.
done that several times to no avail
Customer: replied 8 months ago.
display on reboot displays cursor but disappears when timer comes up . screen flashes when pages change but no details except on remote display.shift f5 toggles diplays but laptop display stays off(light grey) No visible picture seen when bright light shone on screen.

Has the device had any knock recently? Its possible there could be a connection error from the motherboard to the screen or alternatively the screen is damaged.

have you tried the fix on the trackpad?

Customer: replied 8 months ago.
the laptop has not been dropped as far as i know.it just went off while i was using it. have tried to re start the trackpad disabled and re enabled. Have updated all drivers

have you tried starting the device in safe mode?

Customer: replied 8 months ago.
rebooted in safe mode still only got a display on remote monitor apart from the odd flash of the pointer

when was the last time the device worked properly? Have you tried a system restore to a time before the issue started?

Customer: replied 8 months ago.
the display has been down for 2 weeks now when it first occured I associated it(probably incorrectly) with a windows update ,so I did a restore back a couple of days.

are you able to let me remote on to the device so I can have a look?

Customer: replied 8 months ago.
please go ahead

Hello,

Please download the following software to start the remote control tool TeamViewer Quicksupport:

http://connect.teamviewer.com/v14

Regards,
***** *****

www.teamviewer.com - Easy remote control & collaboration

Please download the above to your device and once you have done this please let me know the id and password ***** I can connect

Customer: replied 8 months ago.
1 205 895 646 2qm45w

Hi, has the password ***** on Teamviewer?

Hi, can you please let me know the id and password ***** so I can log on. Has the screen started working?

Customer: replied 8 months ago.
1 205 895 646 36yj4m sorry but the screen still us must be hardware fault?

I've got a couple of other things to try first!

i'm having trouble connecting, has your internet gone off?