Laptop Questions? Ask a Laptop Technician for Answers ASAP!
What difficulty are you experiencing with the touchpad and display screen?
Hi, my names Dan I will try to assist you with your issue.
To unlock the touchpad you will need to press one of the following combinations
Just press simultaneously Fn+F5 or Ctrl+F5 (or Fn + F9 or Ctrl+F9)
Does the screen work when the external monitor is not plugged in?
to fix the screen issue we can first try the following
Try taking out the battery, hold the power button for 60 seconds and then put it back in. Then press shift, F8, and the power button at the same time
Has the device had any knock recently? Its possible there could be a connection error from the motherboard to the screen or alternatively the screen is damaged.
have you tried the fix on the trackpad?
have you tried starting the device in safe mode?
when was the last time the device worked properly? Have you tried a system restore to a time before the issue started?
are you able to let me remote on to the device so I can have a look?
Please download the following software to start the remote control tool TeamViewer Quicksupport:
www.teamviewer.com - Easy remote control & collaboration
Please download the above to your device and once you have done this please let me know the id and password ***** I can connect
Hi, has the password ***** on Teamviewer?
Hi, can you please let me know the id and password ***** so I can log on. Has the screen started working?
I've got a couple of other things to try first!
i'm having trouble connecting, has your internet gone off?