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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 58211
Experience:  Over 15 years of consulting to the IT industry
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No picture or sound just a series of coloured horizontal

This answer was rated:

No picture or sound just a series of coloured horizontal lines
JA: What Operating System (OS) are you running on your laptop?
Customer: It's my television
JA: Does your laptop make any noise when rebooted? Are any of the LED lights on?
Customer: It's my television
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: This happened when the hdmi cable was disconnected and re-connected

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 7 months ago.
It is a television

yes.. did you see the instructions I gave you?

Repeated below

Can you please remove the power to the TV (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 7 months ago.
We unplugged our tv, still no picture

Thanks

Can you disconnect everything from the TV, so cable box, Bluray player, Antenna ect

Then connect only the power, power it on and tell me how it then functions please

Customer: replied 7 months ago.
No thank you
Thanks Can you disconnect everything from the TV, so cable box, Bluray player, Antenna ect Then connect only the power, power it on and tell me how it then functions please
Customer: replied 7 months ago.
Is it possible to cancel our trial period, we thinking of buying a new tv

Can you please do the last instructions I sent you?

Customer: replied 7 months ago.
We have done that already still no picture

Thanks

It is the Tcon board that has faulted in the TV

I am really sorry about this and you are going to have to return the TV to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 7 months ago.
Very good

Can you please click the stars at the top then submit to rate me

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