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Karthik
Karthik,
Category: Laptop
Satisfied Customers: 1262
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I have forgotten the password for my new laptop Assistant:

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I have forgotten the password ***** my new laptop
Assistant: What's the brand/model and Operating System (OS) of your laptop?
Customer: Lenovo ideapad 330s w10
Assistant: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: The laptop is one week old. I must have chosen an access password ***** do not remember
Assistant: Anything else you want the Computer Expert to know before I connect you?
Customer: No

Hi, this isCustomer I will be helping you from here.

May I know is it asking for a 4 digit pin or a password?

Customer: replied 6 months ago.
Not specified.

Okay, do you see any email address on password *****?

Customer: replied 6 months ago.
It is the opening picture on the w10 screen. The password ***** appears when key is pressed

Yes, above the password ***** do you see any email address?

Customer: replied 6 months ago.
There is none

Okay, on your password ***** do you see any other name on left hand side of the screen?

Customer: replied 6 months ago.
There is just my name above the box

Alright, we need to reset the computer to factory setting which will remove all the data and applications. Is that fine?

Customer: replied 6 months ago.

1. On your password ***** Hold the Shift key on keyboard and click the Power icon (i) in the lower right corner.
2. Continue holding shift and select Restart. (Wait till computer restarts)
3. Select Troubleshoot.
4. Choose Reset this PC.
5. Select the option REMOVE EVERYTHING.
5. Follow the on-screen instructions to reset Windows.

Customer: replied 6 months ago.
Will do. Will restart appear on screen?

Yes, once you click on power icon you will see RESTART.

Customer: replied 6 months ago.
Shall i proceed without you

Sure, you can. Let me know if it worked.

Customer: replied 6 months ago.
Will do

Thank you.

Customer: replied 6 months ago.
The laptop has reset and is installing windows. As this is likely to take some time i may have to leave for a meeting and leave it to finish on its own
please leave it for few minutes.
Customer: replied 6 months ago.
It has started the normal set up routine so all looks fine. Thanks.
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Customer: replied 6 months ago.
Will do. Thanks

Welcome and thank you.