Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi, this isCustomer I will be helping you from here.
May I know is it asking for a 4 digit pin or a password?
Okay, do you see any email address on password *****?
Yes, above the password ***** do you see any email address?
Okay, on your password ***** do you see any other name on left hand side of the screen?
Alright, we need to reset the computer to factory setting which will remove all the data and applications. Is that fine?
1. On your password ***** Hold the Shift key on keyboard and click the Power icon (i) in the lower right corner.2. Continue holding shift and select Restart. (Wait till computer restarts)3. Select Troubleshoot.4. Choose Reset this PC.5. Select the option REMOVE EVERYTHING.5. Follow the on-screen instructions to reset Windows.
Yes, once you click on power icon you will see RESTART.
Sure, you can. Let me know if it worked.
Welcome and thank you.