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Pradeep Kumar S
Pradeep Kumar S, Laptop Expert
Category: Laptop
Satisfied Customers: 1383
Experience:  Sr. Technical Support Specialist at Pradeep Kumar S
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I have a toshiba protege Z930-152. Using it regularly but

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I have a toshiba protege Z930-152. Using it regularly but just now fired it up and it seems to just come to the Toshiba leading innovation page and a ring circling saying Locking your computer. I cannot progress
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: Window 7 proffessional
JA: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: not that I am aware. But when I see them asking me to update I do install
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no I would just like to get onto the computer, it is just constantly timing saying it is locking my computer

Hi, this is Pradeep and I will be helping you with your issue today . Let me know when you are ready

Customer: replied 6 months ago.
Windows 7 professional
Customer: replied 6 months ago.
I’m ready

Thank you.Are you able to login to your desktop or its just circling from the Toshiba screen only?

Customer: replied 6 months ago.
Cannot get onto the machine , just circling from the Tosh. Screen only

Its a laptop or the desktop ?

Customer: replied 6 months ago.
Laptop

Battery is removable or Non removable?

Customer: replied 6 months ago.
Just checked. Cannot remove the battery. A very thing and lightweight machine

OK. Please shutdown the computer and remove the charger. Make sure nothing is connected to the laptop and shut it down.

Press & Hold the power button for 50 seconds and then turn it on and check.

Let me know once it is complete!!

Customer: replied 6 months ago.
When I press the start button it fires up as there is sufficient life in the battery
Customer: replied 6 months ago.
Ahhh. It has now gone to dos programme and headed Windows Error recovery

If it is showing windows error Recovery, then there is only option to fix it .

You will have to reset the computer with the help of windows DVD for windows 7.

DO you have the DVD for windows 7 professional?

Customer: replied 6 months ago.
Brilliant.... I think it has started correctly
Customer: replied 6 months ago.
I think your magic has solved the problem, I am back into the computer and it has come back. Still have to check I can reach the office through Dropbox. It’s connected! Thank youx

You are most welcome.

Also, Before you go Please rate my service , Just scroll up this page to the top, you'll see stars , click on the stars and click on submit to rate.

It will be very helpful for me.

Pradeep Kumar S and 3 other Laptop Specialists are ready to help you
Customer: replied 6 months ago.
Thank you . Saved my day and I can now continue. I shall rate you the five stars youdeserve. Thanks agian

Have a nice day Thank you!!