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Does it appear to have tesco branding or a Tesco asset tag on it, as it may be a stolen laptop.
If you cant get into windows we cant remotely connect, are you able to take a picture of the login screen and attach it to this conversation using the attach button (paperclip icon)?
Right got the images, this doesnt looked to be a corporate image and as its XP, the obvious thing is to ask the seller for the password, if they dont have it then you will need a copy of windows to reinstall over the to of it.
Right if you get the password ***** lets you just tell windows to go back to defaults. However if she cant remember the password ***** next step is to reinstall windows which will require a windows XP disk and licence key, you can get these on ebay such as here.
Is there anything else I can assist you with?