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JamesI
JamesI, Other
Category: Laptop
Satisfied Customers: 4543
Experience:  James has managed the support of a range of laptop devices, including HP, Fujitsu, Dell and Toshiba.
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Just bought second hand laptop she said she reset it but

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Just bought second hand laptop she said she reset it but it's coming up a log in for Tesco and I dont have the password
Assistant: What's the brand/model and Operating System (OS) of your laptop?
Customer: Samsung and windows vista
Assistant: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: I just bought it
Assistant: Anything else you want the Computer Expert to know before I connect you?
Customer: No

Hi, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

Does it appear to have tesco branding or a Tesco asset tag on it, as it may be a stolen laptop.

Customer: replied 6 months ago.
No just the Tesco log in

If you cant get into windows we cant remotely connect, are you able to take a picture of the login screen and attach it to this conversation using the attach button (paperclip icon)?

Customer: replied 6 months ago.
I sent two did you receive them

Right got the images, this doesnt looked to be a corporate image and as its XP, the obvious thing is to ask the seller for the password, if they dont have it then you will need a copy of windows to reinstall over the to of it.

Customer: replied 6 months ago.
I've asked the seller shes in work so probably wont get answer till tomorrow

Right if you get the password ***** lets you just tell windows to go back to defaults. However if she cant remember the password ***** next step is to reinstall windows which will require a windows XP disk and licence key, you can get these on ebay such as here.

Customer: replied 6 months ago.
Thanks

Is there anything else I can assist you with?

JamesI and other Laptop Specialists are ready to help you
Customer: replied 6 months ago.
No thank you