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Has this printer worked in the past or is this a new installation?
Thank you. Let's begin the Secure Remote Assistance session now.
You must run the remote application on a computer.
Please follow the instructions below:1) Go to the computer.2) On the computer, go to the following website: http://JasonJones.ScreenConnect.com3) On the computer, on that page, enter the code: 914) After you enter the code, click the Circle/Arrow button next to the code box and run the program. When you do that, a file will download. You must open that file and allow it to run.