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Jason Jones
Jason Jones, Computer Technician
Category: Laptop
Satisfied Customers: 24251
Experience:  10+ years of both work experience and education.
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I'm getting error code OXB8D91055, HP ENVY 5030 / macbook

This answer was rated:

hi I'm getting error code OXB8D91055
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: HP ENVY 5030 / macbook pro
JA: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: no updates as yet, do you recommend this? no other steps taken
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no thanks


My name is***** look forward to helping you today.

Has this printer worked in the past or is this a new installation?

Jason Jones and 4 other Laptop Specialists are ready to help you
Customer: replied 7 months ago.
hi, yes its worked fine until recently. Even though its plugged into the laptop, it still isn't printing

Thank you. Let's begin the Secure Remote Assistance session now.

You must run the remote application on a computer.

Please follow the instructions below:
1) Go to the computer.
2) On the computer, go to the following website:
3) On the computer, on that page, enter the code: 91
4) After you enter the code, click the Circle/Arrow button next to the code box and run the program. When you do that, a file will download. You must open that file and allow it to run.