Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello, my name is***** have reach http://JustAnswer.com which is a Paid Question and Answer site and I'm happy to assist you today with your concern.May I get your first name please?
Hello Carl, I hope you are doing good.
Further to your issue, please confirm did your windows laptop do any updates prior to the issue ?
And Carl are you able to connect an Ethernet cable to your laptop and check if the internet is working ?
In this case may I go ahead and take secure remote on your computer and check the issue ?
Thank you Carl, Please click on this link: https://justanswer.screenconnect.com/?Session=ae292e16-b701-4dea-9763-9ce06efb9931A file by name "ConnectWiseControl" will be downloaded, kindly save the file and open it to get connected.
Carl once the network reset is complete on your computer, kindly reply back to me confirm as I have lost the connection from your computer.
Carl please confirm if the network reset is complete ?
Thank your for updating me with same. Once your computer is restart please let me know and I will take the remote access once again.
Carl I guess I got the access back to your computer.
Carl I would suggest you to contact your ISP and report the issue once.
Carl to be honest we did not make any changes to your router and all the troubleshooting which was done, was done on your computer.
Carl kindly reply to me when you are ready to continue the troubleshooting.
Hello Carl, kindly reply to me when you are free to continue the troubleshooting.
Hello Carl, thank you for getting back to me. Please confirm if I may go ahead and take secure remote on your computer ?
Thank you Carl, Please click on this link: https://justanswer.screenconnect.com/?Session=942e7f00-3c5b-4c8f-888a-76de2ab2de83A file by name "ConnectWiseControl" will be downloaded, kindly save the file and open it to get connected.
Thank you for updating me with the details.
Carl kindly restart your computer once.
Please confirm once your computer has restarted.