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Bing, Senior IT Consultant
Category: Laptop
Satisfied Customers: 3947
Experience:  CISM / CISSP / MCSD / MCSE
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I’m trying to reset my Acer notebook to factory settings but

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I’m trying to reset my Acer notebook to factory settings but it resets so far then alert says that’s there a problem and no changes made to computer
Assistant: What's the brand/model and Operating System (OS) of your laptop?
Customer: Acer ES13 ES1 331 P2RV
Assistant: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: Windows 10
Assistant: Anything else you want the Computer Expert to know before I connect you?
Customer: I’ve just been trying to reset, no updates recently

Hi, my name is ***** ***** I will help you with your question today.

Do you have another known-good Windows PC?

Bing and 3 other Laptop Specialists are ready to help you
Customer: replied 6 months ago.
No I don’t
Customer: replied 6 months ago.
Just please first advise your phone number and I will call you to clarify a few details. Thanks.
Customer: replied 6 months ago.
Tried the number but failed. I guess it was not a valid USA number?
Customer: replied 6 months ago.
The number is ***** the UK
Customer: replied 6 months ago.
Is there a way of doing it remotely
As discussed over the phone, please see below the link to download a genuine copy of Windows 10 from Microsoft official site. Please do carefully read the instruction and follow it to download and run Microsoft Media Tool to create a genuine Windows 10 installer on USB stick.
Customer: replied 6 months ago.
Thank you Bing
You are welcome.
Customer: replied 6 months ago.
Hey Bing
I now have Windows10 on a USB flash drive
How do I now install on to my Acer notebook , if you could just message me back with step by step
Good luck.