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Alex Royce
Alex Royce,
Category: Laptop
Satisfied Customers: 1880
Experience:  Technical Consultant at Prism
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Oh sorry it’s a tv I need help with! Assistant: What's the

This answer was rated:

Oh sorry it’s a tv I need help with!
Assistant: What's the brand and model number of your TV? How old is it?
Customer: Brand is toshiba
Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Model number is *****
Assistant: How long has this been an issue with your 49U5663DB? What happened right before this?
Customer: The tv is a year ild
Assistant: Anything else you want the TV Expert to know before I connect you?
Customer: I’ve got sound coming from the tv but the screen is blank and sometimes changing from black to green to red

Hello there, my name is ***** ***** it's a pleasure to be able to assist you here today :) are you ready to get started?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
It’s a tv not a laptop

That is fine :)

How old is this TV?

Customer: replied 2 months ago.
1 year

What device is it that is not playing? Sky? Virgin?

Customer: replied 2 months ago.
There’s no picture on the screen

I know that - but what device is connected to the machine?

Customer: replied 2 months ago.
There isn’t any

Ok. Can you please turn the TV off by the plug on the wall, leave it two minutes, and then plug it back in.

Customer: replied 2 months ago.

Thank you

Customer: replied 2 months ago.
I’ve plugged it back in

How is it getting on?

Customer: replied 2 months ago.
It’s the same. It starts with a flashing of white and black barcode looking stripes and then just a plain screen which changes colour from white to black to red to green to blue and then black again with the barcode stripes flashing a few times

Ok, i would speak to the company you purchased it from, it will be under warranty and i believe they will replace this for you.

Customer: replied 2 months ago.
Ok thank you

You're welcome, before you go can you rate me please? 5 stars really helps me on this site :)

Alex Royce and 7 other Laptop Specialists are ready to help you
Customer: replied 2 months ago.
no problem!