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Alex Royce
Alex Royce,
Category: Laptop
Satisfied Customers: 2504
Experience:  Technical Consultant at Prism
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Oh sorry it’s a tv I need help with! Assistant: What's the

This answer was rated:

Oh sorry it’s a tv I need help with!
Assistant: What's the brand and model number of your TV? How old is it?
Customer: Brand is toshiba
Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Model number is *****
Assistant: How long has this been an issue with your 49U5663DB? What happened right before this?
Customer: The tv is a year ild
Assistant: Anything else you want the TV Expert to know before I connect you?
Customer: I’ve got sound coming from the tv but the screen is blank and sometimes changing from black to green to red

Hello there, my name is ***** ***** it's a pleasure to be able to assist you here today :) are you ready to get started?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
It’s a tv not a laptop

That is fine :)

How old is this TV?

Customer: replied 10 months ago.
1 year

What device is it that is not playing? Sky? Virgin?

Customer: replied 10 months ago.
There’s no picture on the screen

I know that - but what device is connected to the machine?

Customer: replied 10 months ago.
There isn’t any

Ok. Can you please turn the TV off by the plug on the wall, leave it two minutes, and then plug it back in.

Customer: replied 10 months ago.

Thank you

Customer: replied 10 months ago.
I’ve plugged it back in

How is it getting on?

Customer: replied 10 months ago.
It’s the same. It starts with a flashing of white and black barcode looking stripes and then just a plain screen which changes colour from white to black to red to green to blue and then black again with the barcode stripes flashing a few times

Ok, i would speak to the company you purchased it from, it will be under warranty and i believe they will replace this for you.

Customer: replied 10 months ago.
Ok thank you

You're welcome, before you go can you rate me please? 5 stars really helps me on this site :)

Alex Royce and 2 other Laptop Specialists are ready to help you
Customer: replied 10 months ago.
no problem!