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Category: Laptop
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My wife's Toshiba laptop is switched on, fully charged, but

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My wife's Toshiba laptop is switched on, fully charged, but is not working and does not respond. Although it is switched on, the on/off switch does not appear to be working. Can you help,please?
JA: Did you try charging your Toshiba from a different power source?
Customer: No
JA: Are you using the charger that came with your Toshiba, or an aftermarket charger?
Customer: The Toshiba charger
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no

Hi, this is Avik, the tech Expert, I will try to get the issue resolved for you,
I understand that you have issues with Toshiba System , I will surely try to assist you to fix this issue ,

Shall we start now ?

Customer: replied 10 months ago.

Thank you for the confirmation .

Customer: replied 10 months ago.
The lights have now gone out
Customer: replied 10 months ago.
Are you still there?
Customer: replied 10 months ago.
What is happening?

To confirm there is no light on your system . Right ?

Customer: replied 10 months ago.

Please connect the power adapter and tell me if your system charging or not .

Customer: replied 10 months ago.
OK, but I do not have a power point in this room, so will go another room

Sure .

Customer: replied 10 months ago.
Ok, so the laptop is working again, so it must have been something to do with the charger, so we are alright now, Thank you for your help.

You are most welcome and before I let you go please take a moment to rate me. You need to scroll to the top of this page to rate me. Your rating means a lot to me .

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