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rahuljaexpert
rahuljaexpert,
Category: Laptop
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How can I convert jpg files into some sort of file that I

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How can I convert jpg files into some sort of file that I can print

Hi, this is Rahul and I will be helping you with your issue today. To make sure I am giving you the correct solutions,i understand you want to convert jpg files to something that can print, Correct ?

Customer: replied 9 days ago.
please explain in easiest terms I am 76years old and not very good with technology. My name is Jean

Okay, Let me help you.

Customer: replied 9 days ago.
Ok
Customer: replied 9 days ago.
Also some things I have downloaded myself when I click on them is says Notepad and a load of gibberish

You want to convert it to which format ?

Customer: replied 9 days ago.
I don’t really know there are things that I have downloaded and there isn’t file name. I just need to have downloaded files available to read print etc

Okay , Can i access your system to know exactly what s the issue ?

Customer: replied 9 days ago.
I cannot afford to pay for remote assistance. I already pay £30 a month to ask a question.

There is No problem :) I Shall take the remote Assistance for free of cost .

Please click on below link and a file will be downloaded. Click on Downloaded file and then click on RUN or OK.

When you see the file ConnectWiseControl.Client.exe, please double click on it and click on RUN or OK or ALLOW.

https://justanswer.screenconnect.com/?Session=5730ac9c-1515-4b04-a405-343a15cf6932

Customer: replied 9 days ago.
That’s very kind. What do I have to do.

Follow the Link that i have sent above :)

Customer: replied 9 days ago.
I followed the link and downloaded the app then it said BAD URL:http://
Please click on below link and a file will be downloaded. Click on Downloaded file and then click on RUN or OK. When you see the file ConnectWiseControl.Client.exe, please double click on it and click on RUN or OK or ALLOW.

https://justanswer.screenconnect.com/?Session=e02a4360-70fd-4d93-8398-ca3d32366820

Open the link>> Download the file from the same >> Run the file and let e know .

Customer: replied 9 days ago.
When I get to Conner wise control it does not allow me to double click on it then. Window comes up BAD URL
Customer: replied 9 days ago.
Should I have just launched the app

Yes, Click the link and download the same .

Customer: replied 9 days ago.
It says my computer is being controlled by Rahul what do I donor
Customer: replied 9 days ago.
I meant do now
Customer: replied 9 days ago.
Are you still with me?

Yes, I am there .

If Again you are Facing Any Issues please Feel free to reach out to me .
Would be more than happy to assist you :)

rahuljaexpert and 6 other Laptop Specialists are ready to help you

Thanks For the Rating :)

Again if you are Facing any issues feel free to contact me .

Customer: replied 9 days ago.
Hi Rahul. Since ending our session I have realised that nothing has changed and lots of files are still jpg. Also if you telephoned me this morning I apologise for my response this is because I thought you were from a Tech Support company who have been harassing me over the past month or so.

That is Okay :)

But i guess It is working better onto your System now , correct ?

Customer: replied 9 days ago.
No sorry it is not the jpg files are still there so there is no change. Was there something else I had to do?

I had shown you right ? You will have to open jpeg viewer and then in that you will have to open the file .

Customer: replied 9 days ago.
I am in the JPEG viewer what do I do now.

Okay, Go to Add option on top .

Customer: replied 9 days ago.
I can’t see where Add option is. The screen is blank except for File (F) Edit (E) View (V) Tools (T) Help (H) etc

Okay, Go to Files .

Customer: replied 9 days ago.
I’m in files what next

Click open and then check the same .

Customer: replied 9 days ago.
When I go into a file it is still the same. It says notepad and then a lot of rubbish

Allow me a moment let me show you the same again .

Can i take your system again and show you the same ?

Customer: replied 9 days ago.
Ok

Please Open the link on your System .

Customer: replied 9 days ago.
Sorry I had to let a tradesman into my house. Can we start again connecting up.

Yes We can :)

Download that link on your System and let me know .

Customer: replied 9 days ago.
When I go into the download it says the host has ended the session
Customer: replied 9 days ago.
Sorry I don’t know if I am doing this right This is jeans husband and she had fallen down some stairs. Will get back to you later

Oh Okay , I hope she is fine ?