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K Dismas
K Dismas, Computer Technician
Category: Laptop
Satisfied Customers: 2497
Experience:  Developer/Programmer/Computer Technician
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I just terminated a remote session with Avik Ranjan, as my

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I just terminated a remote session with Avik Ranjan, as my computer froze up. However, during the session he uninstalled one of my programs, Snooper 4. Can someone please reinstall it? Thanks

Hello my name is ***** ***** I am an expert from JustAnswer. I am really sorry for the trouble you are facing with right now but I'm here and happy to assist and help you. May I know whom I am speaking with?

Customer: replied 8 months ago.
Hi I'm Mike Minchin

Hello Mike, is Snooper 4 a software?

Customer: replied 8 months ago.
I have paid for a trial period of 7 days, of which this is day 2, so I think I shouldn't have to pay for a remote session
Customer: replied 8 months ago.
Ans yes, Snooper is software

Are you referring to snooper 4zero?

Customer: replied 8 months ago.
that's right

To be able to do it, may I ask if you want me to remote your computer?

Customer: replied 8 months ago.
I suppose so, but I don't think I should have to pay

You are eligible to pay for that service since I am remoting your computer but if you don't want to be remoted I will just give you steps on how to install the snooper 4

Customer: replied 8 months ago.
OK, just give me the steps please. Thanks

May I know if you are using snooper 4zero elite?

Customer: replied 8 months ago.
It's 4Zero DB v1.0.6
Customer: replied 8 months ago.
I have the software disc, but it won't install on this laptop, though it was fine on my ASUS X555L

Okay Mike, hold on for a moment.

Customer: replied 8 months ago.
I used a program to transfer Snooper from the old computer to this one, but I have run out of trials

It shows here that snooper 4zero is an android app?

Customer: replied 8 months ago.
I have a Windows version
Customer: replied 8 months ago.
At least, it runs on my Windows 10 laptops

I cannot find any software for snooper 4zero it seems that the software is bundled with the hardware?

Customer: replied 8 months ago.
Oh dear, that's possible as I got the software with the hardware. Is it possible to restore it from my SSD drive? I think there are ways to retrieve uninstalled software

There is no way you can retrieve it back since it was uninstalled.

Customer: replied 8 months ago.
Well, Avik Ranjan has a lot to answer for. I guess I'm stuffed

You can still install the software doing it on your own.

You have already the software installer just install it.

K Dismas and 7 other Laptop Specialists are ready to help you
Customer: replied 8 months ago.
As I said, the disc I have doesn't work on this laptop, for some bizarre reason

is there any error message showing when you try to install it?

Customer: replied 8 months ago.
Anyway, thanks for your help

May I know what kind error message shows when you try to install it?