Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi, this is Pradeep ,You have reached Just Answer which is a Paid Question and Answer site. and I will be helping you with your “ Toshiba laptop ” issue today.
Thank you for your response!! As i understood the issue correctly, It can be because of battery or the charger.
Are you using the original charger that came with the laptop?
Are you chatting from the same computer right now?
Is that Toshiba laptop is in working stage?
The battery for your laptop is removable. So Please remove the battery and disconnect everything connected to the laptop.
Press and hold the power button for 20 seconds and connect the charger , not the battery and check whether it is working without the battery or not?
Do login in safe mode but only for once and see whether computer stay on for a longer period of time. It can be either Battery issue or ac adapter issue.
Just tell me one thing , When you connect the AC adapter then the led goes from the adapter or it is not showing the power led on the adapter?
That means the power is coming from the Ac adapter but there is something wrong with the laptop.
How old is your Laptop?
Then i would suggest you to please take it to the Toshiba service center as i suspect there must be a hardware issue on it , Not a software issue.
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