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Tech-Expert, Laptop Expert
Category: Laptop
Satisfied Customers: 12997
Experience:  Technical Support Engineer
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I have Toshiba laptop Satellite L50D-C-PSKXJE-OOPOOLEN. The

Customer Question

JA: Hello. How can I help?
Customer: I have Toshiba laptop Satellite L50D-C-PSKXJE-OOPOOLEN. The two USB ports on the right hand side have stopped working, so can only attach items through left side port. Any ideas what's causing this?
JA: How old is your Toshiba appliance?
Customer: About 3 years old. Bought from ***** ***** 2016.
JA: How long has this been going on with your Toshiba appliance? What have you tried so far?
Customer: They were working last week. I had a USB hub with my peripherals, keyboard, mouse, etc, working through right port. Then on Monday when I went to work on laptop, there was no life in peripherals. Eventually, by process of elimination, discovered it was laptop port that was problem, not the hub.
JA: Anything else we should know to help you best?
Customer: No, that's it.
Submitted: 1 year ago.
Category: Laptop
Expert:  Tech-Expert replied 1 year ago.

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I am sorry to hear you are having trouble with your laptop USB ports. Hopefully, we can get this resolved quickly.
May I know whom I am chatting with?

Customer: replied 1 year ago.
Expert:  Tech-Expert replied 1 year ago.

Hi, Rosanne. First, remove your battery. Then, hold down the power button for 30 seconds or so. This discharges the capacitors and should get them working again. Let me know once done.

Customer: replied 1 year ago.
My laptop back cover, which contains the battery, needs to be completely removed to get at the battery. Toshiba recommends only qualified technicians should do this, so I won’t be attempting it. I’ll just manage with the left side USB port until next time my computer repair man needs to visit.
Thanks. I would be grateful if you would now cancel my trial.
Expert:  Tech-Expert replied 1 year ago.

Sure. You can get connected to our customer service department using the below link to cancel the service. Thank you for contacting us.