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VanHilton M
VanHilton M,
Category: Laptop
Satisfied Customers: 2653
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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I have a toshiba satellite l750d that will not charge the

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Hi, i have a toshiba satellite l750d that will not charge the battery, it powers up without the battery plugged in but as soon as its inserted then it charges for a few seconds and then powers down
JA: How old is your Toshiba appliance?
Customer: i do not know 2012 i think
JA: How long has this been going on with your Toshiba appliance? What have you tried so far?
Customer: i bought it a few weeks ago and it did not come with a battery, i purchased a new one and it all worked fine until the battery went flat and now that it is flat it will not charge up for more than a split second
JA: Anything else we should know to help you best?
Customer: no i cant think of anything else.

 

 

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

 

I will be assisting you to fix the issue you are having.

 

May I know what troubleshooting have you done?

 

 

 

 

Customer: replied 7 days ago.
i have tried uninstalling the battery drives via the device manager, the battery that i bought was new and the whole thing worked as it should but i did not notice that the laptop was running solely on the battery until it was all used uo and now the laptop will not start with the battery installed

May I know is your laptop still covered the warranty?

Customer: replied 7 days ago.
i have also checked the power adapter and the power connection and as thelaptop powers up withoutn the battery it seems that the problem lays elsewhere
Customer: replied 7 days ago.
no it is not covered by warranty

Which version of Windows is installed on your computer? (Windows 10, 8 ,7)

 

Customer: replied 7 days ago.
10
Customer: replied 7 days ago.
i also tried updating the drivers but windows said that i already had the best drivers for the laptop

Is this the computer you use now has an issue?

Customer: replied 7 days ago.
yes it is.

I want you to download and run the driver pack to repair and update your driver.

Here the link: https://drp.su/en/info/driverpack-online

Customer: replied 7 days ago.
Hi, i have completed the download what do i do next?
Customer: replied 7 days ago.
are we still in contact?

Now run the driver pack.

Customer: replied 7 days ago.
how do i do that

just double click it and run.

Customer: replied 7 days ago.
where is the driver pack to be found

to your download folder or press, CTRL+J to open your download.

Customer: replied 7 days ago.
i have tried CTRL+J and nothing happened and when i went to downloads they would not open

Which version of Windows is installed on your computer? (Windows 10, 8 ,7)

 


Can I remotely connect to your computer, so I can troubleshoot this issue with you?

 

Customer: replied 7 days ago.
windows 10

I want you to follow this troubleshooting instruction Plugged in, not charging

  1. Right-click on each item and choose Uninstall device. ...
  2. Shut down your laptop.
  3. Unplug the power cable from your laptop.
  4. If your laptop has a removable battery, remove it. ...
  5. Put the battery back in if you removed it.
  6. Plug in your laptop.
  7. Power on your laptop.

 

For better understanding here the link: How to fix a Windows 10 laptop that's plugged in but not charging ...

Customer: replied 7 days ago.
i have tried that before by watching that video on u tube and it made no difference

I see your battery has a hardware issue needs replacement.

Customer: replied 7 days ago.
are you saying that the problem is just the battery and nothing else

Yes, Your laptop need battery replacement.

Customer: replied 7 days ago.
also the download made some changes to my browser ect and i do not like them can i change them back

You can perform system restore.

Go to Control Panel\All Control Panel Items\Recovery

VanHilton M and 2 other Laptop Specialists are ready to help you