Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.
I will be assisting you to fix the issue you are having.
May I know what troubleshooting have you done?
May I know is your laptop still covered the warranty?
Which version of Windows is installed on your computer? (Windows 10, 8 ,7)
Is this the computer you use now has an issue?
I want you to download and run the driver pack to repair and update your driver.
Here the link: https://drp.su/en/info/driverpack-online
Now run the driver pack.
just double click it and run.
to your download folder or press, CTRL+J to open your download.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
I want you to follow this troubleshooting instruction Plugged in, not charging
For better understanding here the link: How to fix a Windows 10 laptop that's plugged in but not charging ...
I see your battery has a hardware issue needs replacement.
Yes, Your laptop need battery replacement.
You can perform system restore.
Go to Control Panel\All Control Panel Items\Recovery