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Ameen Khan
Ameen Khan,
Category: Laptop
Satisfied Customers: 10870
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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I cannot log on, Laptop, I cannot log on or get a new

Customer Question

I cannot log on
JA: Just to clarify, what device or product are you trying to access?
Customer: Laptop
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: I cannot log on or get a new passwordl.
JA: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: I have tried to get a new password
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 13 days ago.
Category: Laptop
Expert:  Ameen Khan replied 13 days ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

If this is a windows laptop, you can reset it to factory settings to create a new password ***** follow this guide

https://www.youtube.com/watch?v=Zonjyd2L_GQ

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