How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask James K. Your Own Question
James K.
James K., Consultant
Category: Laptop
Satisfied Customers: 8830
Experience:  Technical Director of IT Company
Type Your Laptop Question Here...
James K. is online now

My laptop keeps telling me I am not connected to the

This answer was rated:

My laptop keeps telling me I am not connected to the internet; in spite of this I can see emails. I tried to buy some stamps which went well until the final point of payment when the message came on : you are not connected to the internet. Why does my machine keep falling off the internet like this?


My name is James

Welcome to Just Answer, I am sorry your having a techincal Issue

I know these can Frustrating, I will be working with you to fix these issues to get you fixed up ASAP

Let me know when you are ready to continue

Cheers James

Normally a quick reboot of the router fixes this

Please Power off your Internet Router at the Power Socket

  • Then wait 2 mins
  • Power it back on
  • Restart the Laptop and connect and test please

Cheers James

James K. and 2 other Laptop Specialists are ready to help you
Customer: replied 1 year ago.
the problem seems to be especially connected to face book at the moment!