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Divyansh Pagaria
Divyansh Pagaria,
Category: Laptop
Satisfied Customers: 2334
Experience:  SAP CRM Consultant at Wipro
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Unable to change obsolete email on iPad

Customer Question

Unable to change obsolete email on iPad
Submitted: 2 months ago.
Category: Laptop
Expert:  Divyansh Pagaria replied 2 months ago.

Hi there and welcome to Just Answer, my name is***** better know about this issue, may I confirm with you the following information?

  • Who is your email provider?

Customer: replied 2 months ago.
Now it's gmail.com before was fsmail.net
Expert:  Divyansh Pagaria replied 2 months ago.

I understand you wish to remove your fsmail.net and add your gmail.com, is that correct?

Customer: replied 2 months ago.
Expert:  Divyansh Pagaria replied 2 months ago.

Please follow the below steps to your account.

  1. Go to Settings > Passwords & Accounts.
  2. Tap Add Account, then select Gmail.
  3. Enter your email address and password.
  4. Tap Next and wait for Mail to verify your account.
Customer: replied 2 months ago.
Already tried that but won't let me
Expert:  Divyansh Pagaria replied 2 months ago.

Is there any error message?

Customer: replied 2 months ago.
won't let email be verified
Expert:  Divyansh Pagaria replied 2 months ago.

Please follow the below link to reset your password

Link - https://accounts.google.com/signin/recovery

Customer: replied 2 months ago.
Have done that but still unable to get emails on Apple iPad
Expert:  Divyansh Pagaria replied 2 months ago.

Can you please confirm if your password ***** been reset successfully?

Customer: replied 2 months ago.
Are you still there
Expert:  Divyansh Pagaria replied 2 months ago.
I am.
Customer: replied 2 months ago.
on google but not on Apple iPad
Expert:  Divyansh Pagaria replied 2 months ago.
Have you tried to add your account again?
Customer: replied 2 months ago.
No
Customer: replied 2 months ago.
Have just tried but couldn't says not valid
Expert:  Divyansh Pagaria replied 2 months ago.
I am sorry I do not understand.
Customer: replied 2 months ago.
I can't receive emails on iCloud on Apple iPad
Expert:  Divyansh Pagaria replied 2 months ago.
I am sorry. I think I’ve been mislead. It was confined by you that you wish your add your Gmail account not iCloud. Can you please re-read our conversation and confirm to me if you can receive emails for Gmail on your device?
Customer: replied 2 months ago.
I'm getting them but not able to receive them though Apple iPad as the id is obsolete so doesn't connect
Expert:  Divyansh Pagaria replied 2 months ago.
I am happy to know that you are able to receive your Google Emails on your device.
Can you please start a new question for the issue related to Apple ID?
Customer: replied 2 months ago.
My Apple ID is obsolete and can't change it
Expert:  Divyansh Pagaria replied 2 months ago.

I understand your concern. In order to change the password ***** your Apple ID visit the below link

  • Please follow below link to reset the password ***** your Apple ID

  • Sign Out Apple ID (Settings -> Tap on your name -> Sign out)

  • Follow the below link to create a new Apple ID

  • Sign in with your new Apple ID.

Please create a new question if you still need any further assistance.

Customer: replied 1 month ago.
You've taken 5 pound out of my account but I cancel straight away as you did not help me at all please refund me
Expert:  Divyansh Pagaria replied 1 month ago.

I am sorry for any misunderstanding. If you are seeking a refund. Please connect with our billing team using the link below.