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Could you tell me what troubleshooting you have done?
Correction Tel, No. is 0****************5 or 0****************7
Yes I will call back tomorrow as you have requested. Let me know on here again when you are online thanks.
Thank you let me know when online.
my email address 2*****************l.com I will be available from 0900. Malcolm. ....I am here now. The previous owmer gave me this. He had forgotten his administrator password, and said if I could make is usable I could give it t someone who needs one because of the Covid 19 lockdown. I have already done this with two other laptops after updating them to Windows 10. There is no need to keep any existing files or apps. I hope ou can help. I have some experience but not an expert at all, Malcolm
Please read the following response in its entirety carefully.It sounds like you may have already done this but the primary way to reset a Google password ***** ***** using the online account recovery tool. That tool can be found by clicking on the following link: https://accounts.google.com/signin/recoveryIt will take you to a page where it will try to verify you as the owner of the account. If it can verify you, then it will give you the option to reset your password ***** recover your account.IF THAT does not work, for any reason please fill out the bottom part of this form: https://support.google.com/accounts/contact/disabled2Be sure to include a secondary e-mail address that you currently have access to where they can contact you. Google will be the only ones who have direct access to your account, so this would be the only remaining option. If they say the account is not recoverable, then unfortunately your only option would be to create a new account.I hope all that makes sense. If you have any further questions on this, just let me know. Bear in mind that I do not personally have access to your account or the ability to reset your password.
Did you fill out the form?
Are we OK to wipe?