Laptop Questions? Ask a Laptop Technician for Answers ASAP!
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I’m sorry to hear about your issue. I know that can be frustrating. Is the computer running windows 10?
On another computer or mobile device use the link below and enter the username you use to log into windows. Then follow the prompts to change your password. Once the password ***** ***** use the new password ***** log into the computer.https://account.live.com/resetpassword.aspx