Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello, Welcome to Just Answer an independent paid Question & Answer web portal. I am Rafi with 15+ years of experience and will try to do my best to help you today. Please note Secure Remote Assistance are auto-generated and communication through chat is fine with me. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. To make sure I don't miss anything, I will need the following information if possible:
To answer your question -
The only option we have here is doing a clean Windows install (please note you data will be erased). You will need to follow the steps outlined in this two videos:
If you still can't get Windows installed or need your data backed up this will require an onsite technician service request.
Thank you for accepting the service offer. I’ll be assisting you further.
Please click on the below link on your computer to connect with me remotely.