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Rafi
Rafi, IT Engineer
Category: Laptop
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Acer laptop is rdporting did not start correctly, Windows

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Acer laptop is rdporting did not start correctly
JA: What Operating System (OS) are you running on your Acer laptop?
Customer: Windows 10
JA: Have you tried rebooting from a DVD or flash drive?
Customer: Have not got either flash drive or disc
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Im in bois now as one advice site said input f2

Hello, Welcome to Just Answer an independent paid Question & Answer web portal. I am Rafi with 15+ years of experience and will try to do my best to help you today. Please note Secure Remote Assistance are auto-generated and communication through chat is fine with me. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. To make sure I don't miss anything, I will need the following information if possible:

  • May I know what troubleshooting you have done.
  • What is the make and model of the device (if applicable)
  • How did this issue start.
  • Any other information I should know that was not mentioned above
Rafi and 6 other Laptop Specialists are ready to help you
Customer: replied 12 days ago.
Appear to be stuck in a loop preparing automatic repair have followed the action on the laptop then someone suggested I press f2 and now I'm in insydeH20 set up utility
Acer Aspire 315 -21 model name Toshiba MQO4ABF 100
. Not sure how it started turned it on and it went into loop
. Yes im a complete novice with computers
Customer: replied 12 days ago.
The laptop has just turned off and won't turn on

To answer your question -

The only option we have here is doing a clean Windows install (please note you data will be erased). You will need to follow the steps outlined in this two videos:

If you still can't get Windows installed or need your data backed up this will require an onsite technician service request.

Thank you for accepting the service offer. I’ll be assisting you further.

Please click on the below link on your computer to connect with me remotely.

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Link -

https://join.zoho.com/426751361