Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello sir/madam, I would like to help you, please let me know when you are ready.
You just need to remove the CMOS/BIOS battery that is located at the bottom of your laptop, wait a few minutes, and then insert it again.
This will delete the password ***** it.
Can you please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=f2358cf4-e513-4cf8-b833-050ff9b3721eand follow on-screen instructions carefully.if something goes wrong, please let me know.
Are you able to use the computer in question?
Can you open the link on your computer?
(So I can connect to your computer)
Can you please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=b8dea8bd-2275-47ec-b618-f14107b6911band follow on-screen instructions carefully.if something goes wrong, please let me know.
Can you please try this link?
Are you unable to start Windows?
Can you please remove the CD and then start your computer?
Are you able to start the computer with the CD?
(Boot from CD and run the program again)
Can you please press your power button for 10 seconds and turn off your computer?
Please wait 1 minute and then turn it on again.
I am currently connected to your computer.
Is it your other computer?