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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 68193
Experience:  Over 15 years of consulting to the IT industry
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Unable to register new amazon fire tablet, brand new

Customer Question

Unable to register new amazon fire tablet
JA: How old is your Fire?
Customer: brand new replacement for faulty damaged fire
JA: What have you tried so far with your Fire?
Customer: everything but gets rejected every time I try
JA: Anything else you want the Android Expert to know before I connect you?
Customer: Any expert is welcome
Submitted: 16 days ago.
Category: Laptop
Expert:  Richard replied 16 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your reader. I know that can be frustrating. Hopefully, we can get this resolved quickly.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Reader and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Reader and register it.

Let me know the results please

Thank you

Customer: replied 16 days ago.
did not work amazon account password ***** email not accepted
Expert:  Richard replied 16 days ago.

Can you please use my link below to reset the password

https://www.amazon.com/ap/forgotpassword?openid.assoc_handle=anywhere_us&pageId=anywhere_us&mn=0

Once the password ***** ***** try to sign into the account.

Please let me know exactly what happens

Thank you