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Mohammed Anas
Mohammed Anas, Computer Support Specialist
Category: Laptop
Satisfied Customers: 318
Experience:  Microsoft Certified Solutions Expert (MCSE)
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Do you have a link for Acer switch 10 SW5-012-17HC swap out

Customer Question

Do you have a link for Acer switch 10 SW5-012-17HC swap out HDD for SSD this unit also has eMMC
JA: What's the model and Operating System (OS) of your Acer?
Customer: Win 10 home
JA: What have you tried so far with your Acer? Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 18 days ago.
Category: Laptop
Expert:  Mohammed Anas replied 18 days ago.

Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the troubles you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your Laptop.

May I know what link do you want? Could you please elaborate on your issue?

Customer: replied 18 days ago.
I have bought a new ssd the old HDD is faulty
Expert:  Mohammed Anas replied 18 days ago.

Thanks for the info. Could you please elaborate on your issue?

Customer: replied 18 days ago.
I have tried a few times I can't wipe eMMC clean to use as secondary
Expert:  Mohammed Anas replied 18 days ago.

What happens when you try to format the eMMc storage?

Customer: replied 18 days ago.
I can't get it to delete I have win 10 on both eMMC and ssd
Expert:  Mohammed Anas replied 18 days ago.

Do you see any error message while trying to format the eMMc storage?

Customer: replied 18 days ago.
No error message
Customer: replied 18 days ago.
I haven't tried to format eMMC
Customer: replied 18 days ago.
Should format first then download a fresh copy of win 10 home
Expert:  Mohammed Anas replied 18 days ago.

Please backup all important files before formating your drives.

Expert:  Mohammed Anas replied 18 days ago.

Does it ask you from which disk to boot the windows while turn on your computer?

Customer: replied 18 days ago.
No not now in boots strait to eMMC although the ssd also has win 10 installed
Customer: replied 18 days ago.
Have just formated ssd I am now running off eCCM
Expert:  Mohammed Anas replied 18 days ago.

Please type msconfig in the Start/taskbar search field and then press the Enter key to open the System Configuration dialog. Switch to the Boot tab. Select the operating system that you want to set as the default(select your SSD drive there) and then click the Set as default button. Click the Apply button. Does it from your SSD?

Expert:  Mohammed Anas replied 18 days ago.

It is better if you install Windows 10 on your SSD drive.

Customer: replied 18 days ago.
Sounds good to me
Expert:  Mohammed Anas replied 18 days ago.

While installing windows, please install it on the SSD drive.

Customer: replied 18 days ago.
Instructions please if you don't mind or a link would be good
Expert:  Mohammed Anas replied 18 days ago.

Just to confirm do you want the instructions to install windows 10 on your SSD?

Customer: replied 18 days ago.
Please
Expert:  Mohammed Anas replied 18 days ago.

Do you have the windows*****

Customer: replied 18 days ago.
I have win 10 iso on thumb drive
Customer: replied 18 days ago.
Sorry no recover drive for 32 bit
Expert:  Mohammed Anas replied 18 days ago.

Please follow the instructions in the link below to create a recovery drive

Customer: replied 18 days ago.
Thanks I will open the link and I'll let you go thanks for help bey bey
Expert:  Mohammed Anas replied 18 days ago.

You are most welcome!