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SaloniM, Computer Hardware Engineer
Category: Laptop
Satisfied Customers: 507
Experience:  Bachelor of Computer Applications
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Would you be able to install LINUX Mint into my HP Elitebook

Customer Question

Would you be able to install LINUX Mint into my HP Elitebook 8440p in place of existing Windows 7 OS? I have Linux installation CD but am getting nowhere! Perhaps my age of 89 is against me!
JA: Who makes your speaker or sound system?
Customer: I do not understand this question. My request was re installing Linux.
JA: What have you tried so far with your sound system?
Customer: We are not on the same subject. Do you want me to start from scratch
JA: Anything else you want the Audio/Video Expert to know before I connect you?
Customer: Sadly we are getting nowhere.
Submitted: 11 days ago.
Category: Laptop
Expert:  SaloniM replied 11 days ago.

Hi there and welcome to Just Answer tech support, I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
May I know the exact issue you're facing?

Customer: replied 11 days ago.
At my age (in my 90th year) I am not as tech savvy as in days gone by. I can't even know where to begin!
Customer: replied 11 days ago.

Can I talk to someone before we begin? Phone 028*****

Expert:  SaloniM replied 11 days ago.

Please follow the below steps to resolve the issue:

  1. Download Mint. First, download the Mint ISO file
  2. Burn the Mint ISO file to a DVD or USB drive. You're going to need an ISO burner program
  3. Set up your PC for an alternative bootup
  4. Boot up Linux Mint
  5. Give Mint a try
  6. Make sure your PC is plugged in
  7. Set up a partition for Linux Mint from Windows
  8. Boot into Linux
Customer: replied 11 days ago.
I've tried all this several times - basically (I'm not being rude) I just cannot do this on my own. Can I not bring the laptop and the Linux CD into you in Downpatrick and you do the job there? Other wise we are wasting each others time. Forgive me - I do not mean any disrespect
Expert:  SaloniM replied 11 days ago.

I completely understand your concern, but your system should be in working condition to access it on the remote. This installation required reboot multiple times so remote assistance does not work in this scenario. Apologies for the same.

Please contact our customer support via the link below

They will cancel the remote charge for you.

Hope this helps.
Kind Regards,