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Benjie
Benjie, Laptop expert
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Experience:  Computer and IT Support Engineer
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I installed "Any Weblock" and tested it on 2 sites, youtube

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hi, i installed "Any Weblock" and tested it on 2 sites, youtube and facebook But ifound out that it blockes the sites from all windows user accounts, not just 1.
so i tried to go back in and remove the blocks and account bit it keeps saying incorrect password.
i know my password *****: Adam07 but no luck,...

Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

What's the make/model of the involved device?

Customer: replied 11 days ago.
Asus laptopE403S
Customer: replied 11 days ago.
is it simple enough without that? $26 is a lot....

Have you tried to uninstall the app and restart the computer?

Customer: replied 11 days ago.
yup, no change

It will be the remaining files and registry entries that are causing this.

Can you do the following please to remove this.

ok, Click Start, Computer

Than Organise (Top), Folder and Search Options

Click View

Click Show Hidden Files, Folders and drives

Untick Hide Extensions for known file types

And uncheck Hide Protected Operating System Files

Click ok.

Click Start

Type in Any Weblock in the search box

Wait for it to search and after the search finish, and delete all files listed.

Right click on the Windows Recycle bin and select empty the recycle bin.

then delete associated registry leftovers

Click Start
Type in regedit, and then click ENTER to open Windows Registry Editor.

Find out the below registry keys in the editor.
HKEY_CURRENT_USER\Software\Any Weblock 1.0.0)

HKEY_LOCAL_MACHINE\Software\program name)

(HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\eg ui)

Delete those registry keys by right clicking on them and select "delete".

Click Start, Computer

Look for and delete the below folders please

C:\Program Files\Any Weblock 1.0.0

C:\Document and Settings\All Users\Application Data\Any Weblock

C:\Documents and Settings\(Your USER NAME)\Application Data\Any Weblock

Restart your computer

Customer: replied 11 days ago.
cant figure it out

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 11 days ago.
$40??

Yes.

Customer: replied 11 days ago.
i thought it was26

You may also refer to this link on how to permanently remove the app with picture guide

Please click here http://www.uninstallhelps.com/how-to-uninstall-any-weblock-1-1-0.html

Customer: replied 11 days ago.
ill try that

Take your time.

Customer: replied 11 days ago.
i was trying it your way and 2 things
1- i cant find the "\eg ui" on the last registry item
2- i cant access "C:\Document and Settings\" even with using the main user account

Please accept the offer. so I can remote on your computer.

Customer: replied 11 days ago.
does it matter if ur not on the administrateruser (i installed the weblock on the second user)?
Customer: replied 11 days ago.
do i get refunded if the issue isnt resolved?

Wh1at I could suggest you do is, factory reset.

performing reset will delete all third-party app on your computer.

  1. Select the Start button, then select Settings > Update & Security > Recovery .

  2. Under Reset this PC, select Get started and then choose KEEP MY FILES and choose local install

Customer: replied 11 days ago.
all third party apps? i have a ton of files and things downloaded.....

don't worry the files will stay intact.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help.

-------------------------------------------

Here is my previous response below

What I could suggest you do is, factory reset.

performing reset will delete all third-party app on your computer.

Select the Start button, then select Settings > Update & Security > Recovery .

Under Reset this PC, select Get started and then choose KEEP MY FILES and choose local install

Thank you again for visiting JustAnswer, please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help.

Benjie and 5 other Laptop Specialists are ready to help you