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Satchi
Satchi, Computer Enthusiast
Category: Laptop
Satisfied Customers: 3299
Experience:  I am a IT professional having more than 8 years of experience in this field ..
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We bought an Acer Spin from Currys at great expense and it

Customer Question

We bought an Acer Spin from Currys at great expense and it is not charging?
JA: Did you try charging your Acer from a different power source?
Customer: Yes the power source definately works, if I plug in a light it comes on
JA: Are you using the charger that came with your Acer, or an aftermarket charger?
Customer: the one that came with it
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Nope - just help us please my son really needs it for his school wok
Submitted: 7 days ago.
Category: Laptop
Expert:  Satchi replied 7 days ago.

Hello and welcome to Just answer which is a paid independent online technical support website.

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I am sorry to hear you're having trouble with this issue. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please help me with the acer model number?

Expert:  Satchi replied 2 day ago.

Locate the battery reset pinhole on the bottom of the computer. Insert a small paperclip in the battery reset pinhole. Hold the reset button for 4 seconds. Let the computer sit for 5 minutes with no power.

Then power ON

Thanks

Satchi