I have recently purchased a new laptop, loaded Microsoft 10

Thank you for contacting JustAnswer, my name is***** allow me a moment to review your previous chat conversation. I'll be happy to assist you further.

I’m sorry you’re experiencing this problem. I understand how frustrating it must be. I’ll work on finding a solution.

Happy to help with this! I just need a bit more information from you.

1. Please let me know are you using an email client application to access email. For example, you might be using Windows Mail, Windows Live Mail, Office Outlook, or a web browser. If you aren't using a web browser, is your email account POP or IMAP?

2. Could you please tell me who your email service provider is? To put it another way, what follows the @ sign in your email address?

3. Could you please tell me the operating system you're using? Windows 7, 8, 10, 11, or MAC?

I appreciate your response.

Are you trying to access the email through Outlook or Windows Mail? Could you please specify?

I would appreciate it if you could confirm because the instructions for Outlook and Windows Mail are entirely different. Would you be able to share a screenshot of the application you are using? Then I can identify and assist you further.

It is easy for you to take a screenshot on a Windows computer. I have attached a link, and you can access the instructions by clicking on the link

https://tinyurl.com/2p8m4bd9
The screenshot may be attached to the conversation window once it has been taken.

I would like to know which application you are using to access your email. I would appreciate if you would open the email client application you are using and provide a screenshot of the interface.

The version you have shared belongs to the Windows mail client, not Outlook.

Let me find the settings for the Plusnet email settings for Windows Mail.

The following is the configuration for your incoming and outgoing emails.

IMAP server (if IMAP is used): imap.plus.net
IMAP server port: 143

SMTP Outgoing mail server: relay.plus.net
SMTP Outgoing mail server port: 587

SSL: Off for both incoming and outgoing

To access the Windows Mail incoming and outgoing email settings, please follow the steps below.

• Open Mail
• Open Settings
• Select Manage Accounts
• Select your Account
• Select Change mailbox sync settings
• Most important
• Scroll down till you see Advanced mail box settings
• Select Advanced mail box settings
• Scroll down again, and you will see your server settings.

The following is the configuration for your incoming and outgoing emails.

· Incoming mail server: imap.plus.net:143

· Outgoing mail: server:relay.plus.net:587

Try the step-by-step instructions to enter the Server settings

• Open Mail
• Open Settings
• Select Manage Accounts
• Select your Account
• Select Change mailbox sync settings
• Most important
• Scroll down till you see Advanced mailbox settings
• Select Advanced mailbox settings
• Scroll down again, and you will see your server settings.

The following is the configuration for your incoming and outgoing emails.

· Incoming mail server: imap.plus.net:143

· Outgoing mail: server:relay.plus.net:587

I would appreciate it if you would read the instructions carefully. Please note that I have mentioned accessing the Windows Mail Application settings and not the Windows settings. There is a significant difference between the two.
Please find attached the image in which I have marked the settings

Thank you for responding.

I'm sorry to inform you that telephone support is a premium service that must be paid for. I can help you further via chat.

Since you indicate that you are experiencing difficulties, I would appreciate a screenshot of the settings window you are in. If you provide me with this information, I will be able to understand your concern and guide you accordingly.

My recommendation would be to opt for the remote assistance premium service so that I can access the computer remotely and resolve the problem.