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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32177
Experience:  Over 5 years in practice
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I purchased an electric blanket from Radio Times in their advert

Customer Question

I purchased an electric blanket from Radio Times in their advert it said it was a Dreamland fully-fitted blanket with a 3 year guarantee. The blanket packed up before the 3 years expired and I rang Radio Times about it they gave me a telephone no. and said to send it back which I did spending £12.60 on postage a week later it came back said they were Winterwarm and not Dreamland and could not do it. I rang R.T. and explained and they told me to send it to Winterwarm even though they were not prepared to take any responsibility that their advert clearly stated Dreamland. I now would like to know where I stand as Winterwarm will not cover it on guarantee, and I feel Radio Times sold me something not advertised. Can you tell me what to do next.
Submitted: 5 years ago.
Category: Law
Expert:  UK-Justice replied 5 years ago.
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