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Ben Jones
Ben Jones, UK Lawyer
Category: Law
Satisfied Customers: 50160
Experience:  Qualified Solicitor
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Today I purchased 6 white burger buns from Sainsburys, and

Customer Question

Today I purchased 6 white burger buns from Sainsburys, and within the last hour when I was about to eat them I found what looks like Mice droppings, at the bottom of the rolls. I am a fostercarer and the child I look after would have eaten this if I had not noticed this. I need someone to confirm through testing, if this is mice droppings or not.
Submitted: 5 years ago.
Category: Law
Expert:  Ben Jones replied 5 years ago.
Hello and thank you for your question, which I will be happy to assist you with. Please let me know what is your legal query about this?
Customer: replied 5 years ago.

I feel distressed having found these things attached to something I was about to eat. Health and safety to future customers someone can be seriously sick. I know if I go back into the store they will want to give me a refund, but i'm not satisfied and need someone to test if these are from mice. If this was in a take away shop it would be closed down and checked. where do I go from here.

Expert:  Ben Jones replied 5 years ago.
You have a couple of options. One is to contact the retailer via their official complaints channel. The store will not want this matter publicised and may offer you compensation in addition to a refund to try and make you drop this matter and take it no further.

If you want to make an official complaint then you can report this to the Food Standards Agency - details here:

You cannot sue the supermarket because you have not suffered any injuries as a result of this.

Please take a second to leave a positive rating as that is a very important part of our process. Your question will not close and I can continue providing further advice if necessary. Thank you