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Hi I have a small jewellery business, I was in contract with Retail Merchant services, they promised me a "mobile rather than static" terminal between September and December of last year, the terminal I had was slow at connecting and the salesman had told me that would sort the problem out. when they failed to deliver after numerous calls i went to another supplier...they are now saying I have to pay them £1006 close out fee, how do I dispute that ? thanks, Fiona
I literally couldnt get hold of them, I did tell Tony Starling the Salesmen I wouldnt stay if it if it wasnt resolved but that was back in November, he kept saying the terminal was coming not that I hadnt completed paperwork, I would of absolutley completed the paperwork if I had received it I was desperate to get the mobile terminal , he said the situation was completely unacceptable and why he had copied his manager
I did have a terminal a static terminal, but not the mobile unit verbally promised by their representative. They said the original paperwork was for a static terminal but that was not what I had been promised.. see letter attachment
Here the letter I intend sending anything I shd word differently ? I spoke to this Matt on the fone he wants a war I'm trying to avoid one.
Great thanks ... sure they're will be a follow up, sending letter this morning.
I thot I did rate once yesterday do I have to rate more than once ?
I've been charged twice by just answer once on 6th March once on 27th February please refund one of these amonts