friend of mine was in exactly the situation, but she was the agency. It went to
small claims court and she lost.
is no problem whatsoever with you, putting on any websites what has actually
happened but you have expressed an opinion, that their agency is no good, and
if you were to put that on a website, you could possibly face a defamation
television producer and journalist you don't need me to tell you that you
should know better. It could be liable or slander depending on how far it got.
knowledge, however, no one has ever been prosecuted or sued for threatening
defamation! You can say what you like to the agency and you can badmouth them
all you like, provided it is only to the agency and not to a third party. In
order to bring a defamation claim, what you say has to be said or
written/published to a third party which it has not been.
be frank, I would not waste time or energy on all the mother that websites
because it will not get your money back. All it will give you is morbid
will give you a little bit more advice, which is if you are putting anything in
writing, write the letter today, read it tomorrow, and post it the day after.
Never write or say anything that you would not wish to be read out in court or
published on the front page of the daily newspaper with your name on it, or
shown to your mother or your grandmother or your spouse or partner or children.
Remember also that vengeance is best served cold.
having given you a lecture and admonished you for what you did in the heat of
the moment (we have all done it). We shall move swiftly on.
would write to them and tell them that they are in breach of their statutory
duty under the Supply of Goods and Services Act in that the service they
provided was not of satisfactory quality and was not carried out with
reasonable care and skill. I would also tell them that they are in blatant
breach of contract and that unless they let you have your money back within 14
days (give them until a particular date, so that there can be no dispute when
14 days finishes) you will take them to the small claims court which you can do
quite easily here www.moneyclaim.gov.uk
let a judge decide.
before you do any of that you need to check the terms and conditions that you
agreed to, because there will be a provision somewhere ff someone does not stay
for a long period of time. Usually, there is a full refund within the first
month and then it is on a sliding scale thereafter. The sliding scale is rarely
longer than six months and is more often than not three months. You need to
check that absolutely because it is really important.
Can I help further?
Please bear with me today because I will be online and
Please don't forget to positively rate my answer service (even if it was not
what you wanted to hear) and I will follow up any further points you raise for
If you don't rate it positively, then the site keep your deposit and I get 0
for my time. It is imperative that you give my answer a positive rating. It
doesn't give me "a pat on the head", "good boy" (like ebay), it is my
If in ratings you feel that you expected more or it only helped a little,
please ask me for further info before rating me negatively otherwise I don't
get paid at all for my time and answer.
The thread remains open for us to continue this exchange