On the 17th January I saw a vehicle advertised on Autotrader that I was interested in seeing. On the 18th January I telephoned Randles Suzuki to register my interest. I spoke to a sales representative called Shane. I explained that I was interested in seeing the vehicle but that I was going away for the weekend and would not be able to drive over until the following week. I would add that I live in Nottingham and the vehicle was in Stoke.
I was told that wouldn’t be a problem and if I paid £500 they would stop advertising until I had seen it. I was assured that there would not be a problem returning the money in the event that I didn’t like the car and this was a process that they did all the time. It was only after this assurance that I agreed to pay the £500. We arranged for me to call on Tuesday 22nd to arrange a time for me to visit and drive the car. On the 22nd I rang and it was agreed that I would go to the garage on Friday 25th between 2-3pm.
I received a call on Wednesday evening just after 6pm asking me to call the garage. When I called Shane on Thursday morning he asked if I could make it at 3pm or later as he was involved in another vehicle handover and didn’t want me to be sitting around waiting if I arrived earlier than 3pm. Initially I agreed to this. After some reflection I called back and asked if I could see the vehicle earlier that day but was told it wasn’t on site. I explained that by coming later my return home would be through the rush hour and it would probably be better if we re-arranged for early Saturday morning.
On Saturday (26th January) Shane called early to say that they had had very bad snow through the night and the roads were treacherous and that I shouldn’t drive over. I concurred as we had had similar weather in Nottingham.
On Sunday (27th) I called Shane to say that I wouldn’t be coming over to see the vehicle because of a change in my plans. He said he would call back. He didn’t call back until 2.35pm on Monday. I explained that there was no point in my seeing and/or driving the car as there had been a change in my plans. At this point he told me that ‘company policy’ was to retain the £500. I was shocked and reminded him that that was not what he had told me. He said he would discuss this with the ‘Controller’ and either he or the other person would call me back. To date no-one has called me regarding this matter.
I have called on two further occasions only to be told that he ‘was with customers’ and left messages for him to call back but no-one has.
There isn’t an invoice. In fact I have nothing from the garage not even a receipt for the £500. Not only have I not driven the vehicle or even said that I would purchase it I haven’t even seen or touched it. Clearly no attempt was made to send any documentation. In fact I can’t remember giving my postal details only my phone number, email address and credit card details.
Hope this clarifies the situation.