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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32086
Experience:  Over 5 years in practice
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We employed a HETAS registered company to supply and fit a

Customer Question

We employed a HETAS registered company to supply and fit a chimney flue for a Little Wenlock multi fuel burner. This make and model required a soot door. They did not fit a soot door and when we asked another HETAS engineer to do so he found the original company had supplied and fitted a cheap flue intended for a wood burner which had collapsed into the chimney nearly blocking same. We spent weeks wondering why we felt under the weather! The flue had had just five months of use. It cost £750 to get the flue replaced! Wehave documentation from the offending company stating they had supplied a double skinned flue suitable for a multi fuel burner (a 904) and have kept the original flue to prove same was an unsuitable cheap 316. We also have aletter from the second engineer stating his shock at what he had found and confirming which type of flue was fitted and that it was unsuitable and in a dangerous state. We need to get at least our money back. Small claims court? Other court pro bono?
Submitted: 4 years ago.
Category: Law
Expert:  Nicola-mod replied 4 years ago.

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  Nicola-mod replied 4 years ago.

I apologize as we have not yet been able to find a Professional to assist you. Do you wish for me to continue to search for someone to assist you or would you like for us to close your question at this time?

Thank you for your patience,
Customer: replied 4 years ago.

We have chosen to give you extra time to find an expert but if you cannot do so within a week, we must ask that our money be refunded. Thanking you for your reply. Sylvia

Expert:  Nicola-mod replied 4 years ago.
Hello Sylvia,

Thanks for your response. We will continue to look for a Professional to assist you.

Expert:  Alex J. replied 4 years ago.

Thank you for your question and welcome to Just Answer.

Is any of what this company provided you of any use?

How much loss have you suffered as a result? £750 total?

Kind regards