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James Mather
James Mather,
Category: Law
Satisfied Customers: 22629
Experience:  Senior Partner at Berkson Wallace
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I saw a £20,000 value item listed on an online shop for only

Customer Question

I saw a £20,000 value item listed on an online shop for only £20.00 and put it in basket and paid the £20.00 online shop checkout price.
However, within a few minutes, my payment was credited with an explanation that the product had been uplisted a few hours before with two mistakenl yadvertised inaccuracies (one being dimensions, the other was decimal point in wrong place on selling price)
Where do I stand with my rights on this?
Is the seller obliged to proceed with my completed transaction?

Thank you in anticipation of help
Submitted: 4 years ago.
Category: Law
Expert:  James Mather replied 4 years ago.
What was the problem with the dimensions?
Customer: replied 4 years ago.

The height of item was advertised as 127cm but correctly is 125cm height.

Customer: replied 4 years ago.
Relist: Other.
still waiting for response
Customer: replied 4 years ago.

Did you receive my reply regarding your question as to the problem with dimensions?

Expert:  James Mather replied 4 years ago.
There is already caselaw that says no.(not withstanding any alleged discrepancies in the dimensions.)
I am afraid that they dont have to honour the price..
The leading case is witjh Argos I seem to remember.
Can i help further?
Please bear with me over weeknd.
Expert:  James Mather replied 4 years ago.
This shows in my inbox as needing input from me. can I help further?
Please dont forget to positively rate my service. Thanks