Sorry to disagree but they are not actually saying we are in arrears for the (a) previous year because we were not.
Up to and including the time we noticed the 2nd DD we have always paid by monthly DD and we were entirely up to date.
We owed nothing. We were particulary vigilant with the Council as in 2008 whilst with NATWEST I noticed the same thing at around the same time of year ie the sudden appearance of a 2nd DD.
We are now with the HALIFAX so we know its not the bank.
The REMINDER we got from the Council was for the nonpayment of tax for the month following on from our cancellation of the 2nd DD which apparently cancelled the active DD. So to answer your question
(I fully understand why you are puzzled because we remain puzzled also) we were NOT in arrears for the previous year and we have been paying by monthly DD with no problems.
As you can see, they are not averse to claiming non-payments so were we in arrears for the previous year, it would not have taken them until Autumn 2012 to claim this arrears! Furthermore, why claim 'arrears' by setting up a 2nd DD?
Do we contact the Head of the Council Tax dept.? My feelings are we should lodge a formal complaint and seek an answer to HOW and WHY a second DD was activated on our account.
If as you say, they are saying we were in arrears for a previous year, why would a 2nd DD be the way to recoup arrears? Furthermore, why then go to Court if you have a means/method at your disposal to recoup such arrears? In fact, why set up a 2nd DD for the exact same amount?
To reiterate, we were not in arrears, never received a reminder and until we cancelled the 2nd (fraudulent DD) we had no reason to or indeed received no correspondence from the Council. In addition, as far as I am aware, any arrears would have been added to the new Council Tax account and monthly payments calculated accordingly.
For the avoidance of doubt, we were not in arrears. They sought a Liability Order based on nonpayment of council tax for the period AFTER we cancelled the 2nd DD which inadvertently cancelled the ACTIVE DD thus leading to our council tax not being paid. It was our email to them explaining this that started a paper trail to which we have had no response.
You may recall that I explained they sent us a REMINDER. We responded with the above explanation (as it was the first we knew of the non-payment)
As a result of the reminder we were obviously alerted to the active DD being cancelled as a knock-on effect of the fraudulent DD being cancelled and told them so in our first email.
We also informed them that the Council Tax will be brought up to date, and we did exactly that.
We were paid up IN FULL in December. They sought a Court Order in JANUARY!! We are still not sure what possibly reason they gave the
Court as we were never informed of their intention to seek payments through the Courts (other than each dept. not speaking with the other) for Tax already paid.
I am convinced there is some fraudulent activity involved but again with no response from them to our emails we have no way of knowing why a 2nd DD appeared on our account.